Caller ID spoofing falsifies the number or name displayed on your phone so a criminal appears to be a trusted person or organisation. The caller may then seek money or personal information.

• An unexpected call appears to come from a familiar organisation.
• The caller creates urgency, threatens consequences, or asks for sensitive details.
• The caller cannot provide a reference you can verify independently.

• Do not trust caller ID as proof of identity.
• Let unexpected calls go to voicemail or hang up when anything feels wrong.
• Call back using an official number you already know.
• Enable built-in call filtering or a reputable screening service and report suspicious calls.