Scam text messages, also called smishing, use SMS to impersonate an organisation or family member. They commonly contain a link or phone number designed to steal information, install malware, or obtain payment.

• A fake account alert or refund.
• An unpaid toll or parcel redirection request.
• A message from a supposed child using a new number.

• Pause and do not click links or call numbers in unexpected texts.
• Verify the request using a known number or official app.
• Never send personal or banking information by text.
• Block and report the sender, enable spam filtering, and contact your bank immediately if details were shared.