A scam call uses a phone conversation to impersonate a trusted organisation or person and obtain information or money. Spam calls are unwanted marketing, but scam calls may include deception, threats, or requests for payment.

• An unknown, overseas, hidden, or unexpected number.
• Requests for passwords, banking details, payments, or remote access.
• Threats of arrest, fines, service disconnection, or other consequences.
• An offer of guaranteed investment returns or an unusually cheap service.

• Let unknown calls go to voicemail and hang up when a request seems suspicious.
• Call the organisation back using a trusted number, not one supplied by the caller.
• Enable phone spam filtering and block or report suspicious numbers.
• Keep personal contact details private and never share PINs or passwords by phone.