A bank impersonation scam occurs when a criminal contacts you while pretending to be your bank. The aim is usually to steal login details, card information, one-time codes, or money.

A caller, text, or email may claim that your account has been compromised and direct you to a fake website, chat, or remote-access tool. You may be told to move money to a supposedly safe account.

• Unexpected contact about suspicious activity.
• Pressure, threats, or a demand for immediate action.
• Requests for passwords, PINs, one-time codes, remote access, or transfers.
• Links to log in or instructions to use an unfamiliar website.

• Hang up or ignore the message and contact your bank through the number on your card or its official website.
• Never transfer money to a safe account or disclose security codes.
• Log in through your banking app or by typing the official address yourself.